• Call Us : 021 280 6633
  • Email: accounts@gabc.co.nz
  • Follow us:

Disputes Resolution policy

Customer/Client to raise concerns via e-mail to admin@gabc.co.nz


The complaint is then forwarded to the Granite management team for review and responds to within 5 working days with the proposal of resolution.


If customer/client accepts the resolution, it is fine and we proceed with it. If not, it will be sent to higher management and a formal written acknowledgement will be sent to customer/client within 2 working days advising that an official meeting will take place to discuss the best possible resolution.


After both the parties have agreed to the resolution, a formal written response will be provided to the client within next 5 business days.