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Disputes Resolution policy

Customer/Client to raise concerns via e-mail to admin@gabc.co.nz

 

The complaint is then forwarded to the Granite management team for review and responds to within 5 working days with the proposal of resolution.

 

If customer/client accepts the resolution, it is fine and we proceed with it. If not, it will be sent to higher management and a formal written acknowledgement will be sent to customer/client within 2 working days advising that an official meeting will take place to discuss the best possible resolution.

 

After both the parties have agreed to the resolution, a formal written response will be provided to the client within next 5 business days.